Refund and Returns Policy

At imagine2b, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return your item under the terms outlined below.

Please review this policy carefully before initiating a return.

🔄 1. Return Window

We offer a 30-day return window from the date your order is delivered.

You must contact us within 30 days of receiving your order if you would like to request a return.

Returns requested after the 30-day period may not be accepted.

📦 2. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and unworn.
  • The item must be in its original condition.
  • The item should be returned with its original packaging, when applicable.
  • The item must not show signs of washing, use, alteration, or damage caused by the customer.

We reserve the right to refuse a return if the item does not meet these requirements.

👗 3. Clothing Return Requirements

For clothing and apparel items, please make sure the product is returned in a condition suitable for resale.

Items should not have:

  • Been worn
  • Been washed
  • Been altered
  • Makeup, perfume, deodorant, or other stains
  • Damage caused by improper handling

Please also keep any original tags or packaging attached when applicable.

📩 4. How to Request a Return

Before sending an item back, please contact our customer support team.

When contacting us, please provide:

  • Your order number
  • The item you would like to return
  • The reason for the return
  • Any relevant photographs, if the item is damaged, defective, or incorrect

Our support team will review your request and provide return instructions if your return is approved.

Please do not send a return to our business address unless our support team specifically instructs you to do so.

🔍 5. Return Inspection

Once we receive your returned item, it will be inspected to confirm that it meets the return requirements.

After inspection, we will notify you whether your return has been approved or declined.

If the returned item does not meet the eligibility requirements, the return may be rejected and the item may not qualify for a refund.

💳 6. Refund Process

If your return is approved, your refund will be issued to the original payment method used to place the order.

Once the refund has been processed, the time required for the funds to appear in your account may vary depending on your:

  • Bank
  • Credit card provider
  • Payment provider

Please allow a few business days for the refund to appear after it has been processed.

🚚 7. Return Shipping Costs

Customers are generally responsible for the cost of return shipping.

However, if you received an item that is:

  • Incorrect
  • Damaged upon arrival
  • Defective

please contact us before returning the item. We will review the situation and provide appropriate instructions.

Return shipping costs are not automatically reimbursed unless the return is approved as an eligible error or issue on our part.

🔁 8. Exchanges

We may offer exchanges for items that are defective, damaged, or incorrectly shipped, subject to product availability.

If you would like to request an exchange, please contact us before sending the item back.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.

❌ 9. Non-Returnable Situations

A return may not be accepted when:

  • More than 30 days have passed since delivery.
  • The item has been worn or washed.
  • The item has been altered or modified.
  • The item is damaged due to customer use or handling.
  • The item is returned without the required original condition or packaging.
  • The item shows stains, odors, or other signs of use.

📦 10. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide your order number and clear photographs of the item and packaging when contacting our support team.

We will review the information and provide further instructions.

⚠️ 11. Important Return Information

Please wait for return instructions from our customer support team before shipping your item.

We recommend using a trackable shipping service when returning an item, as we cannot be responsible for a return package that is lost or damaged while being shipped back to us.

📞 12. Contact Us

If you have questions about returns, refunds, exchanges, or the status of a return request, please contact us:

Business Name: imagine2b
Address: 220 W Dumplin Valley Rd, Kodak, TN 37764, United States
Phone: +1 423-277-0809
Email: support@imagine2b.com

We appreciate your business and are committed to making your shopping experience with imagine2b as smooth and straightforward as possible.