Shipping Policy

At imagine2b, we want every order to arrive safely and within a reasonable timeframe. This Shipping Policy explains how we process, ship, track, and deliver orders placed through our online store.

Please review the information below before placing your order.

📦 1. Order Processing

After your order is successfully placed and payment has been confirmed, our team will begin preparing your order for shipment.

Processing Time

  • Orders are generally processed within 1–3 business days.
  • Business days are Monday through Friday, excluding U.S. federal holidays.
  • Orders placed during weekends or holidays will begin processing on the next available business day.
  • During periods of unusually high order volume, promotions, or holidays, processing may take a little longer.

We carefully inspect and prepare each order before it is shipped.

🚚 2. Shipping & Delivery Time

After your order has been processed and handed over to the shipping carrier, the estimated delivery time is:

Standard Shipping within the United States: 3–7 business days

Please note that delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Estimated Overall Time

From the time an order is placed, customers can generally expect:

Processing: 1–3 business days
Shipping: 3–7 business days

Therefore, the estimated total fulfillment and delivery timeframe is approximately 4–10 business days.

🇺🇸 3. Shipping Area

At this time, imagine2b ships orders within the United States only.

We currently do not offer international shipping.

💳 4. Shipping Charges

Any applicable shipping charges will be clearly displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the order, destination, promotional offers, or other applicable conditions.

📮 5. Shipping Carriers

We may use trusted shipping carriers to deliver customer orders, including:

  • USPS
  • UPS
  • FedEx

The shipping carrier may vary depending on the package, destination, service availability, and other fulfillment considerations.

🔎 6. Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout when tracking is available.

Customers can use the tracking number provided in the shipping confirmation to follow the progress of their package through the carrier’s tracking system.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

📦 7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code

If you notice an incorrect shipping address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered the shipping or fulfillment process.

⚠️ 8. Shipping Delays

While we work to process and ship orders promptly, delivery delays may occasionally occur.

Possible causes include:

  • Severe weather
  • Carrier service disruptions
  • High seasonal shipping volume
  • Holidays
  • Incorrect or incomplete addresses
  • Transportation delays
  • Other circumstances outside our control

When a package has been handed over to the carrier, delivery is also subject to the carrier’s operations and estimated delivery schedule.

🏠 9. Delivered but Not Received

If the carrier’s tracking information shows that your package has been delivered, but you cannot locate it, we recommend first checking:

  • Your front door or mailbox
  • Around your property
  • With household members
  • With neighbors
  • Any designated delivery location

You should also review the carrier’s tracking information for additional delivery details.

If you still cannot locate the package, please contact the shipping carrier directly for assistance. You may also contact imagine2b so we can help where possible.

📦 10. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged packages, we recommend keeping the original packaging and taking photographs of the package and affected items, as this information may be helpful when investigating the issue with the carrier.

🛍️ 11. Multiple Items in an Order

Depending on product availability, order size, and fulfillment requirements, items from the same order may occasionally be shipped separately.

If this occurs, you may receive separate tracking information for different packages.

📧 12. Shipping Notifications

We may send shipping-related notifications to the email address provided during checkout, including:

  • Order confirmation
  • Shipping confirmation
  • Tracking information
  • Important order or delivery updates

Please make sure the email address provided at checkout is accurate.

📞 13. Questions About Shipping?

If you have questions about your order, shipping status, delivery, or tracking information, our support team is available to assist you.

Business Name: imagine2b
Address: 220 W Dumplin Valley Rd, Kodak, TN 37764, United States
Phone: +1 423-277-0809
Email: support@imagine2b.com

We appreciate your business and thank you for choosing imagine2b.